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Full ‘Operational Support’

Our front line service is an extension of your brand – taking care of your customers as you would.

Your dedicated support team are committed to supporting your business on a day-to-day basis, working behind the scenes to make your business financially stronger. With dedicated customer service, order flow management, and full credit control taken care of partnering with Office Power really does free your time up to focus on developing your customer relationships.

What are the benefits?

  • Full Customer Service Support

    The Office Power customer service team becomes an extension of your team. We help you take care of your customers. We support them with all their needs from placing orders to sorting out deliveries, managing returns and all other queries. All the calls get answered with your brand name and tone of voice within 6 seconds and Office Power always remains a silent partner.

  • Dedicated Sales & Account Management

    Your account management team will be your key daily contact, on standby to support you in running all aspects of your business. Whether you need support in pricing strategies, margin optimisation, gap analysis, ranging or simply would benefit from some further system training, our team of specialists are here to help.

  • Efficient Order Fulfilment & Logistics

    Every partner is different and that’s why we offer flexible fulfilment and delivery options to meet your individual business needs. Our logistics team will ensure a smooth, fully tracked delivery process is in place for you and your customers, with your brand at the forefront.

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VIDEO: Find out how we support our dealer partners on a daily basis to help them unlock opportunities in their business

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Find out more about our support services

Watch this video to find out in more detail what support services we provide to our dealer partners. Partnering with Office Power gives you access to a dedicated operational extended team who are committed to supporting your business on a day-to-day basis. Our experienced trading team will help you unlock new opportunities in your business, enabling you to make confident decisions and grow your business. Watch this video to find out more.

What are the Key features?

  • Dedicated Branded Customer Service

    All calls answered within 6 seconds with your company name, tone of voice and brand
  • Training

    Access specialist training on anything from technology to marketing and everything in between
  • Fulfilment Reporting & Analysis

    Receive detailed reports and improvement advice from the Office Power operational support team
  • Query Management

    Ensure all customer queries are resolved within 4 hours, with full visibility
  • Account Management

    Our account management teams are measured on your success, which creates a perfect partnership
  • No hassle Returns & Back Orders

    Ensure all customer returns and product shortages are resolved quickly and professionally
  • Order Flow Management

    Ensure orders are processed smoothly and efficiently for every customer
  • Flexible Delivery Options

    You choose how your customers are fulfilled, by your van's or best in class couriers
  • Supplier & Distributor SLA's

    Market leading delivery & fulfilment SLA's
  • Full Credit Control

    No risk of bad debt, ensure maximum turnover with our fully optimised credit application and checking processes
  • Fraud Management

    Automatically identify & blacklist fraudulent accounts, using the latest technology
  • Community & Knowledge Sharing

    Work with other dealers in your community and share ideas to grow your business

Contact Us

Tel: 020 7392 3930

Alina Fisher

Hi there,

Would you like to find out more about Office Power, got some questions or just want to chat about the changes in the industry – then drop me a line and I’ll be happy to help or put you in touch with the appropriate expert in our team.

Speak soon!
Alina

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